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Can I return an unopened product?
Yes.
Within 7 days of purchase:
Unopened products are eligible for a full refund.
Up to 30 days from purchase:
Unopened products may be eligible for store credit or product exchange.
After 30 days:
All product purchases are considered final sale and are not eligible for refunds, exchanges, or store credit.
What if I have an adverse reaction to a product?
Your skin health is our priority.
Within 7 days of purchase:
If you experience an adverse reaction, you may receive a full refund.
Up to 30 days from purchase:
Products may be eligible for store credit or exchange.
We recommend contacting your MDSkin Lounge location so our team can help guide you toward products better suited to your skin goals.
What if my product is defective or damaged?
If you believe your product is defective, please contact us as soon as possible.
Within 7 days of purchase:
Defective products are eligible for a full refund.
Up to 30 days from purchase:
Defective products may qualify for store credit or exchange.
Are all products eligible for returns?
Products must fall within the approved return timeframe and reason (unopened, adverse reaction, or defective product) to qualify.
After 30 days from the original date of purchase, all products are considered final sale and are not eligible for refunds, exchanges, or store credit.
How do I start a return or exchange?
Please contact or visit the MDSkin Lounge location where your purchase was made. Our team will guide you through next steps and help determine the best solution for your skincare needs.
Please note: Proof of purchase may be required for all returns, refunds, exchanges, and store credit requests.