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Can I return an unopened product?
Yes.
Within 7 days of purchase:
Unopened products are eligible for a full refund.
Up to 30 days from purchase:
Unopened products may be eligible for store credit or product exchange.
After 30 days:
All product purchases are considered final sale and are not eligible for refunds, exchanges, or store credit.
What if I have an adverse reaction to a product?
Your skin health is our priority.
Within 7 days of purchase:
If you experience an adverse reaction, you may receive a full refund.
Up to 30 days from purchase:
Products may be eligible for store credit or exchange.
We recommend contacting your MDSkin Lounge location so our team can help guide you toward products better suited to your skin goals.
What if my product is defective or damaged?
If you believe your product is defective, please contact us as soon as possible.
Within 7 days of purchase:
Defective products are eligible for a full refund.
Up to 30 days from purchase:
Defective products may qualify for store credit or exchange.
Are all products eligible for returns?
Products must fall within the approved return timeframe and reason (unopened, adverse reaction, or defective product) to qualify.
After 30 days from the original date of purchase, all products are considered final sale and are not eligible for refunds, exchanges, or store credit.
How do I start a return or exchange?
Please contact or visit the MDSkin Lounge location where your purchase was made. Our team will guide you through next steps and help determine the best solution for your skincare needs.
Please note: Proof of purchase may be required for all returns, refunds, exchanges, and store credit requests.
This version feels more luxury/medical and aligned with MDSkin’s brand voice while still protecting policy language.
Do you offer financing?
Yes! We offer financing options to help make your treatments and skincare goals more accessible.
What financing options does MDSkin Lounge accept?
Financing options vary by location:
- MDSkin Bell: We accept CareCredit® for eligible treatments and purchases.
- All MDSkin Lounge Locations: Clients can use Cherry financing through the Allē App (subject to approval).
- Minimum
Where can I use CareCredit®?
CareCredit® is currently accepted exclusively at our MDSkin Bell location.
If you’re visiting one of our North Scottsdale, Arcadia, or Park City locations, Cherry financing through the Allē App is available instead.
How do I use Cherry financing?
If you’re approved through the Allē App, simply let our team know you’d like to use your available Cherry financing at checkout. Our providers can assist you with the process during your visit.
How do I apply for financing?
You can apply before your appointment or ask our team for assistance during your visit.
- CareCredit®: Available for clients receiving services at MDSkin Bell.
- Cherry: Apply directly through the Allē App if you’re visiting any MDSkin Lounge location.
Approval is determined by the financing provider.
Can I use financing for any treatment?
Most aesthetic treatments and eligible purchases may qualify for financing. If you have questions about a specific service or package, our team will be happy to review your financing options before your appointment.
Who should I contact if I have financing questions?
Our team is happy to help. Contact your preferred MDSkin Lounge location before your appointment, and we’ll guide you to the financing option available at that location and answer any questions you may have.